The internet has the tendency to bring out an ugly side of people. You don't need to scroll too far through the comments section of any article to find poorly punctuated, nasty comments. Although the Constitution guarantees our right to free speech, you have the right to control what is posted on your company's social media pages. Irrelevant and nasty comments could cast your business in a bad light or distract from content you've put online.
While it can be tempting to delete any less-than-glowing comment, we suggest putting a comment policy statement in place on social media platforms. This way you can explain why certain comments have been deleted without the risk of being called discriminatory.